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Ordering

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Once you have found a product you like...

  1. Select the colour and click 'add to cart'.
  2. Your cart shows the items you have chosen. You can edit and remove items here.
  3. When you are ready to place your order, you can click 'checkout'.
  4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

Most major credit and debit cards are accepted.

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.

On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

Delivery

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The status of your order will say 'on it's way' once your order has been shipped.

Once shipped the tracking details for each parcel sent will be available on the order page. You can click on the tracking link to take you to the tracking information.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

For delivery pricing, please click here.

For a full list of our delivery locations, please click here.

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Be sure to check our estimated delivery dates here.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

If you are ordering to the UK or the EU, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

Returns

You are welcome to return items from different orders in one parcel.

All items must be returned in their original packaging as per the labels on the packaging

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, please do not hesitate to contact us.

You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

It's simple to set up a return for all or part of your order.

Please open a return for the relevant items/order here.

You can find more information and further instructions here.

If your product is faulty, please see "My item is faulty, what should I do" under the 'refunds' category.

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

  • Return the item(s) by opening a return via our returns page.
  • Find the new item and purchase that as a new order.

If your original order was discounted, we are happy to match the price you paid. Get in touch with your order numbers, and we can action this for you.

Refunds

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

  • Your order number
  • Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
  • Details of the problem you noticed and how it first occurred.
  • Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

Please see our estimated order delivery dates here.

If you would like to make changes to your order, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please note we can only do this for orders within the EU.

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. We'll endevour to action your request as soon as possible, but please note, we cannot guarantee that your address will be updated once your order is processing.

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if you order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

Account

Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.

Should you wish to close and delete your Millican account, please contact us and we will delete your personal details and account as requested.

Your account will only show order history for orders placed after 31/10/2023. We have a record of your old orders, so if you have any questions, please get in touch.

For any orders placed after this date, you can find your order history in your account.

Product questions

We’ve designed our bags to be easy to care for. Please see our care guide for more information.

We sell a waist strap that can be attached to a few products from our Maverick range.

Please find our waist strap below, and below that, our products that are compatible with it.

We're working on bringing some of our favourite Maverick bags back, with the original Bionic® Canvas. The date is still to be confirmed, but hopefully they should be available before the end of the year.

We'll notify all our customers via email when we do restock, so be sure to subscribe to our mailing list.

Other

We don't currently sell gift cards or vouchers.

About

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@homeofmillican.com.

Contact

Our support team are here to help from Monday - Friday, 08:30 - 18:00 (GMT).